Question: Why aren't my classes appearing on Moodle?

Answer: There are several possibilities. Moodle courses are generally availabe to students a week or two in advance of the start of the semester. Your instructor may also control access to your Moodle courses. You may be logging in to early. If the semester has started and you don't see your Moodle courses, please contact the Moodle Helpdesk as soon as possible. Also keep in mind that if you do not pay your tuition by the required date, you will be dropped from your courses-this includes your Moodle courses! Please bear in mind that not every course you take will have a Moodle component-instructors must request Moodle courses. If your course has a web desigination in the course catalog (i.e. web supported, enhanced, hybrid, blended, or online) then it will have a Moodle course component.

Question: What kind of software will I need to complete my Moodle course?

Answer: Basic applications such as word processors, web browsers (these are free), web media players and plugins (i.e. Flash, Adobe Reader, free PowerPoint viewer, etc...free as well) are recommended. Although, a word processor such as Microsoft Word is recommended, any word processor that allows you to save files in Rich Text Format (RTF) shoud work, as these files are readable by virtually all word processors. Specific information on required Moodle course software can be obtained from your instructor.

Question: What if I've been dropped from my Moodle course for non-payment or due to attendance issues or lack of participation? I did a significant amount of work-I plan to re-enroll-will I lose my work?

Answer: Any work you completed in Moodle before you were dropped will return once you officially re-enroll in the course.

Question: Can I just re-enroll by calling the Moodle Helpdesk?

Answer: No. You will need to officially re-enroll in your courses to be added back to any courses you have dropped or any new courses. Moodle Helpdesk staff DO NOT enroll students. The Registration Office can help you with the enrollment process (636-583-5195 ext. 6555).

Question: Do I have to come to an orientation? How can I tell?

Answer: Some web blended and hybrid courses require students to come to campus for course specific orientations. Other courses may utilize online orientations. This is decided by your instructor and can be found by viewing the specific course information in the online course catalog (http://www.eastcentral.edu/acad/classes/). If you have concerns or questions about the orientation be sure to contact your instructor as they can provide you with detailed information.

Question: I need some help using Moodle?

Answer: Use the Moodle Online Orientation and view the student tutorials and help files to familiarize yourself with Moodle and Moodle related tasks. You can also call the Moodle Helpdesk (636-583-5195 ext. 6609) if you have questions about Moodle or online learning in general.