Getting Help

What if I need help with using Moodle or with basic computer skills?

The Moodle Helpdesk can assist you with Moodle use questions and basic computer skills. It is strongly recommended that you complete the online Moodle Orientation and familiarize yourself with Moodle in the Exploring Moodle course. A number of tutorials and resources are also available on Moodle and ECC student technology related subjects-click here to view tutorials and resources.

Getting help with technical issues or questions.

It is essential that you contact us as soon as you encounter an issue. Moodle Helpdesk staff will gladly help you with any online learning related issues you may have. Please keep in mind we are limited to issues related to your use of the online learning system. Please see our contact information below.

Moodle Helpdesk

Monday-Friday 8am-4:30pm

(636) 584-6609

robert.baldwin@eastcentral.edu

 

What if my work was lost due to a technical issue?

It is important to take precautions due to the possibility of a technical issue. Here are some examples. If you have a series of lengthy discussion boards posts you need to add, consider writing them in a word processor and then pasting them into Moodle. This way if your internet connection to Moodle is interrupted your content is not lost. If you are working on a Moodle quiz, save the quiz using the Moodle quiz save option (click the “Next” button)-just as you would save a Word document or other computer based project.

It is up to your instructor to decide whether technical issues merit additional time or attempts. Instructors will be notified of any Moodle system issues-but the issue may be with your internet connection, weather related, or with your computer hardware/software, etc… Instructors typically give you a window of time to complete online activities-this allows you to work around such issues. If you encounter a problem you should have sufficient time to have it resolved and complete the activity in most cases. Please report any technical issues as soon as possible to your instructor and Moodle Helpdesk staff so they can be addressed.