Communication & Customer Service Program

This multi-certificate course will help prepare you to enter a new career:
Microsoft Digital Literacy Certificate (Microsoft curriculum and certificate)
- Work with Computers
- Access Information Online
- Communicate Online
- Participate Safely and Responsibly Online
- Create Digital Content
- Collaborate and Manage Content Digitally
Microsoft Office Essentials
Getting Started with Excel
- Entering Text and Values
- Formatting Data
- Formulas and Functions
- Working with Dates and Times
Getting Started with Word
- Creating a Document
- Font Formatting
- Paragraph Formatting
- Checking Spelling & Grammar
Communication Essentials Certificate:
- Introduction to Communication
- Effective Communication
- Verbal Communication
- Written Communication
- Nonverbal Communication
- Listening Skills
- Workplace Communication
- Understanding Conflict
- Communication Skills
- Managing Conflict
- Introduction to Technical Writing
- Successful Documentation
Customer Service Essentials Certificate:
- Focusing on Your Customers
- Providing Friendly, Courteous and Efficient Service
- Communicating Effectively with Customers
- Identifying and Meeting Customer Needs
- Building Customer Relationships
- Respecting Diversity in Your Customers
- Better Serving Customers with Disabilities
- Dealing with Difficult Customers
- Responding to Customer Complaints
- Managing Conflict with Internal Customers
- Handling Dangerous Workplace Situations
Career Essentials:
- Kicking Off Your Job Search
- Finding Jobs to Apply For
- Networking
- Completing an Employment Application
- Creating Your Resume
- Crafting a Cover Letter
- Understanding the Interview Process
- Making a Positive Impression
- Responding to Interview Questions
- Addressing Special Interview Concerns
- After the Interview
- What is Personal Branding
- Define Your Brand
- Develop Your Brand Messages
- Implement Your Brand Strategy
- Identifying Your Life Goals
· English Language Reading, Writing, Listening and Speaking, or
· High School Equivalency Course
CALL TO REGISTER FOR CLASSES AT (844) 322-4235 or REGISTER ONLINE: AEL Registration Form