Communication & Customer Service Program

This multi-certificate course will help prepare you to enter a new career:

Microsoft Digital Literacy Certificate (Microsoft curriculum and certificate)

  • Work with Computers
  • Access Information Online
  • Communicate Online
  • Participate Safely and Responsibly Online
  • Create Digital Content
  • Collaborate and Manage Content Digitally

Microsoft Office Essentials

Getting Started with Excel

  • Entering Text and Values
  • Formatting Data
  • Formulas and Functions
  • Working with Dates and Times

Getting Started with Word

  • Creating a Document
  • Font Formatting
  • Paragraph Formatting
  • Checking Spelling & Grammar

Communication Essentials Certificate:

  • Introduction to Communication
  • Effective Communication
  • Verbal Communication
  • Written Communication
  • Nonverbal Communication
  • Listening Skills
  • Workplace Communication
  • Understanding Conflict
  • Communication Skills
  • Managing Conflict
  • Introduction to Technical Writing
  • Successful Documentation

Customer Service Essentials Certificate:

  • Focusing on Your Customers
  • Providing Friendly, Courteous and Efficient Service
  • Communicating Effectively with Customers
  • Identifying and Meeting Customer Needs
  • Building Customer Relationships
  • Respecting Diversity in Your Customers
  • Better Serving Customers with Disabilities
  • Dealing with Difficult Customers
  • Responding to Customer Complaints
  • Managing Conflict with Internal Customers
  • Handling Dangerous Workplace Situations

Career Essentials:

  • Kicking Off Your Job Search
  • Finding Jobs to Apply For
  • Networking
  • Completing an Employment Application
  • Creating Your Resume
  • Crafting a Cover Letter
  • Understanding the Interview Process
  • Making a Positive Impression
  • Responding to Interview Questions
  • Addressing Special Interview Concerns
  • After the Interview
  • What is Personal Branding
  • Define Your Brand
  • Develop Your Brand Messages
  • Implement Your Brand Strategy
  • Identifying Your Life Goals

·        English Language Reading, Writing, Listening and Speaking, or

·        High School Equivalency Course